Returns & Exchanges
At Solawave, we want you to be completely satisfied with your glow, which is why we offer a 30-day trial period on all our skincare devices and topicals. If you are not seeing the results you expected, you can return your items for a full refund or exchange within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to begin the process.
Print Your Label
Once approved, a prepaid shipping label will be sent to your email; simply print it out and attach it to your original packaging.
Drop Off Package
Take your return package to the nearest authorized shipping carrier location to ensure a safe journey back to our warehouse.
Receive Your Refund
After our team inspects the returned items, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing